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EXCHANGE & RETURN

RETURNS

If you wish to make a return, send your order back to us. Please use the address provided by DPD (to enquire the address, send an email to narocila@dpd.si or call 01 513 2300).

Depo DPD

For: You-need-it.si 

Celovška cesta 492, SI-1210 Ljubljana-Šentvid 

Please attack the return form and your order bill to the postage so that we could identify your order.

When returning your order, don’t forget to tell us what exactly we should do if we accept it: exchange or refund. If you wish to make a refund, provide us with your bank account number.

Don’t forget to mention your full contact details, including your mobile and email.

Lastly, never send return with pay-upon-receive post, as we will no accept it.

You can find the return form here.

DENUNCIATION

All customers have the right for denunciation within 14 days from the moment the order has been received without specifying the reasons for his/her decision as well as without any fines or compensations. Purchased goods must be returned to the company undamaged and in their original packaging for the customer's expense and within 30 days from stating his/her intension for denunciation. If the customer returns the order within 14 days without notifying the company about denunciation the action will be classified as denunciation. In case of denunciation our online store will make a refund within 30 days from the moment of receiving a denunciation notification. All expenses for the postage return must be payed by the customer.

In case when subject of contract is a product, made specifically for the customer or transformed for his/her needs, or a product which due to its nature cannot be returned (for example with a limited or expired due date), refunds and exchanges are not possible.

A customer has the right to use a purchased product prior to his/her decision to exchange or refund. However, a customer must only use a product only to the extent necessary for the examination of its qualities, according to common practice. Exceeding the use limit of a product will lead to the refusal of exchange or return.

You can find the return form here.